1. SHIPPING & DELIVERY POLICY
At the moment we only deliver to the following countries within the Europan Union; The Netherlands, Belgium, Germany, France, Portugal, Spain & Italy.
We deliver to these countries with our logistics partner PostNL from our depot in The Netherlands. We strive to keep our rates affordable, and focus on getting the items to you quickly.
For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
We do not support International deliveries yet. However you may contact us to see if we can arrange for delivery.
3. TAXES, DUTIES & TARIFFS
For international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.